Tuesday, June 12, 2018
The way they treated our school party was nothing short of appalling.
This happened today. The first grade were all going to the aquarium, arriving at 10am with a solid departure time of 12.20. However, on our arrival we were kept standing outside for 45 minutes. So that's 70 first graders, a number of whom have special needs, teachers and parents standing out in direct sunlight on an 80° day. I was a parent chaperone and I really didn't want to make a scene, but it was just too much; I went to the front desk and asked if we would receive a discount for the time we'd lost waiting. The woman there told me no, was absolutely unapologetic, and insisted we had to wait our turn; when I pressed the issue and suggested that the aquarium should move groups in more efficiently, she accused me of causing a delay by complaining! She then called me obnoxious, insisted that I was the only one complaining, and actually threatened to have me removed if I continued complaining. This place is a Long Island institution, I've been many times, but this time I and the others were treated as inconveniences. The woman, whose name was Connie (she refused to give me her last name) insisted she was the manager of the aquarium, but the only thing she managed today was to ruin a bunch of kids' fun without even the decency of an apology. UPDATE: I sent a complete to the director of the aquarium and it was ignored.